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What is the minimum order?
Our minimum order for custom printing
or embroidery is only 12 pieces.
Are there any hidden charges?
No. The price listed under embroidered includes your
embroidered logo in one position on the garment. The price
listed for screenprinting includes your printed logo when
you add 50 cents per ink color used in your logo.
Can I mix sizes and colors?
Yes! You can mix sizes, styles and
colors of shirts any way you like as long as they are
getting the same logo.
What is the difference between
screenprinting, embroidery and digital printing.
Embroidery reproduces your logo by
stitching it with thread. Screenprinting reproduces your
logo by printing it with plastisol inks through a mesh
screen. Digital printing reproduces your logo by applying a
pigment ink image of your logo under high pressure and heat.
Digital printing is for white garments only. Screenprinting
and embroidery can be done on any color garment.
Why don’t you charge setup charges,
art charges or screen charges?
At the Arizona Cap Company we want to make ordering a simple
and easy process. There are a lot of costs involved in
preparing your logo for embroidery or print. For embroidery
your logo must be digitized, a process that converts the
logo to a machine readable file and programs an embroidery
machine to stitch the logo. For screenprinting, your logo
needs to be color separated, outputted to film and
chemically burned into a mesh screen. These processes are
time consuming and costly. Many of our competitors charge
for each of these steps. Sometime they don’t tell you about
these charges until after you order. We thinks that’s
confusing and annoying. Those processes are our problem not
yours. So we just don’t have any setup charges. After all,
how would feel at the grocery store if they rang up your
milk at dollar a gallon and then added on ten cents a gallon
to milk the cow, ten cents a gallon to pasteurize it and a
forty dollar one time charge for raising the cow?
Is digital printing the same as the
iron-ons you can make at home?
No - there are variety of digital
printing methods available today. For most shirts we use a
Digital Garment Printer, a large format printing machine
that sprays ink directly onto the garments. For caps we use
a digital transfer process – that
process uses an ink jet printer, a carrier paper and
a hat heat press –
If needed we can also use a inkjet
transfer for shirts but not what you use at home. The materials and equipment
we use are not the same. We use pigmented inks (not water
soluble) in a wide format high resolution printer. We apply
the logo with a commercial heat press at high temperature
and most importantly under high pressure. This results in a
significantly better print than you can get at home.
What are your payment terms?
Custom printed or embroidered orders are pre-paid. We accept
checks, Visa, MasterCard and American Express.
Is there sales tax?
Only if you are in Arizona.
How long does it take?
Production time depends on the type and quantity of items
ordered. Most items ship in about a week and half. If you
have a special date or rush you need items for please let us
know and we can usually take care of it for you.
How do I reorder?
We keep your logo on file for easy
future ordering. If you can’t remember the color or style
you ordered last time just ask and the answer is second
away. If you need to make changes to a logo or want to out
it on different garments we can handle that for you easily.
What does Pique mean? What
is Jersey Knit?
Pique is a knitting method that creates
a fine textured mesh surface. It is the most common knit for
polo shirts. Jersey knit is smooth knit fabric. If you look
at and feel a polo shirt and it has textured feel and look
to it is probably a Pique Knit. If it is smooth like a
t-shirt it is a Jersey Knit.
Which is better 50/50 or 100%
cotton?
Depends – 100% cotton is more popular
in most cases because it is comfortable, cool and available
in a greater variety of styles and colors. You may want a
50/50 blend if the shirts you are ordering are going to be
heavily soiled.
What does the fabric weight mean?
Is heavier better?
The fabric weight (i.e. 6.5 oz cotton)
is the average weight of the fabric per yard of cloth. Lot’s
of people think heavier must be better but that’s not always
the case. Different fabric weights are made to create
different thicknesses, hands (how a shirt feels), drapes,
and wear. We sell a 12 oz sweatshirt but hardly anyone ever
buys it. The thing is practically bulletproof. If you want
to play soccer or work around the yard you would much prefer
a midweight 7.5 oz sweatshirt. If you are ice fishing, you
want the 12 oz.
I want a shirt/hat that’s not in
your catalog on your website. Can
you get it?
Most likely yes. We have access to
hundreds of brands of shirts and caps.
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