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What is the minimum order?
Our minimum order for custom printing
or embroidery is only 12 pieces. For
screenprinted logos with 3 or more ink colors, our minimum
order is 36 pieces.
Are there any hidden charges?
No. The prices listed on our websites or
price lists under "embroidered" include your
embroidered logo in up to 9 thread colors
sewn in one position on the garment.
If you want logos or text sewn in more
than one position like the left chest and a sleeve on a polo
or the front and the back of cap, there is an
additional charge for the second logo. The prices
listed for "screenprinted" includes your printed
1 color logo in
one position. If your logo has more than one color
additional charges will apply based on the number of colors
and quantity - just email us the art for an exact quote.
Printing in multiple positions -
front/back/sleeve etc is additional.
Can I mix sizes and colors?
Yes! You can mix sizes, styles and
colors of shirts any way you like as long as they are
getting the same logo.
What is the difference between
screenprinting, embroidery and digital printing?
Embroidery reproduces your logo by
stitching it with thread. Screenprinting reproduces your
logo by printing it with plastisol inks through a mesh
screen. Digital printing reproduces your logo by applying a
pigment ink image of your logo under high pressure and heat
or by digitally printing dyes directly onto the garment.
Digital printing is for white garments only. Screenprinting
and embroidery can be done on any color garment.
Why don’t you charge setup charges,
art charges or screen charges?
At the Arizona Cap Company we want to make ordering a simple
and easy process. There are a lot of costs involved in
preparing your logo for embroidery or print. For embroidery
your logo must be digitized, a process that converts the
logo to a machine readable file and programs an embroidery
machine to stitch the logo. For screenprinting, your logo
needs to be color separated, outputted to film and
chemically burned into a mesh screen. These processes are
time consuming and costly. Many of our competitors charge
for each of these steps. Sometime they don’t tell you about
these charges until after you order. We thinks that’s
confusing and annoying. Those processes are our
concern not
yours. So we just don’t have any setup charges. After all,
how would feel at the grocery store if they rang up your
milk at dollar a gallon and then added on ten cents a gallon
to milk the cow, ten cents a gallon to pasteurize it and a
forty dollar one time charge for raising the cow?
Our no setup charge policy applies to all
screenprinted and embroidered apparel. Factory production of
durable advertising products like pens, mugs, and other
non-apparel items may have factory setup or die charges
depending on the the factories method of production.
Is digital printing the same as the
iron-ons you can make at home?
No - there are variety of digital
printing methods available today. For most shirts we use a
Digital Garment Printer, a large format printing machine
that sprays ink directly onto the garments. For caps we use
a digital transfer process – that
process uses an ink jet printer, a carrier paper and
a hat heat press –
If needed we can also use a inkjet
transfer for shirts but not what you use at home. The materials and equipment
we use are not the same. We use pigmented inks (not water
soluble) in a wide format high resolution printer. We apply
the logo with a commercial heat press at high temperature
and most importantly under high pressure. This results in a
significantly better print than you can get at home.
What are your payment terms?
Custom printed or embroidered orders are pre-paid. We accept
checks, Visa, MasterCard and American Express.
Is there sales tax?
Only if you are in Arizona.
How long does it take?
Production time depends on the type and quantity of items
ordered. Most items ship in about a 5-7
business days. If you
have a special date or rush event you need items for please let us
know and we can usually take care of it for you.
How do I reorder?
We keep your logo on file for easy
future ordering. If you can’t remember the color or style
you ordered last time just ask us and the answer is seconds
away. If you need to make changes to a logo or want to
put
it on different garments we can handle that for you easily.
What does Pique mean? What
is Jersey Knit?
Pique is a knitting method that creates
a fine textured mesh surface. It is the most common knit for
polo shirts. Jersey knit is smooth knit fabric. If you look
at and feel a polo shirt and it has textured feel and look
to it is probably a Pique Knit. If it is smooth like a
t-shirt it is a Jersey Knit. Many fashion
polos come in newer variations and knits with different
textures and patterns. Ask one of our team to help you
choose the perfect shirt.
Which is better
t-shirt or polo 50/50 or 100%
cotton? What about 100% polyester?
Depends – 100% cotton is more popular
in most cases because it is comfortable, cool and available
in a greater variety of styles and colors. You may want a
50/50 blend if the shirts you are ordering are going to be
heavily soiled. Newer performance fabrics
made from 100% polyester or poly-cotton blend have
many advanced features like wrinkle free wear, moisture
wicking or stain resistance.
What does the fabric weight mean?
Is heavier better?
The fabric weight (i.e. 6.5 oz cotton)
is the average weight of the fabric per yard of cloth.
20 years ago people
almost always thought heavier
was better,
more durable and better quality. Today that is far from the
consensus. Different fabric weights are made to create
different thicknesses, hands (how a shirt feels), drapes,
and wear. We sell a 12 oz sweatshirt but hardly anyone ever
buys it. The thing is practically bulletproof. If you want
to play soccer or work around the yard you would much prefer
a midweight 7.5 oz sweatshirt. If you are ice fishing, you
want the 12 oz. Heavy t-shirts (6 oz)
used to be the overwhelming majority but in recent years
many younger buyers have trended toward lighter weight,
thinner t-shirts or performance fabric t-shirts.
I want a shirt/hat that’s not in
your catalog on your website. Can
you get it?
Most likely yes. We have access to
hundreds of brands of shirts and caps.
Your
catalog just shows apparel. Do you sell pens, magnets,
banners or other advertising products?
Absolutely. We work
with top factory direct sources to provide our clients with
a full variety of durable advertising products. Pens,
magnets, drinkware, banners, business cards, postcards, &
more are available with your logo. We will prepare your art
or create it to make the perfect marketing piece, gift, or
promotion.
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